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Customer Reviews:
Shameful quality: Hand-crank White Mt. Freezer
When I asked for an ice cream freezer as a gift, my husband suggested a modern style, but I assured him I wanted a “good, old-fashioned” hand-crank style. I wanted the quality of century-old manufacturing that uses elbow grease instead of electronics–that can be difficult or impossible to repair–and I also wanted the nostalgic satisfaction of working for my treat.

The quality of this product is shameful; there is no part of it that is not as cheaply produced as it possibly can be. The dyes in the wood bucket leak out; the rings around the bucket began rusting after the first use; the bucket leaks; grease and particles from the crank mechanism collect at the top of the paddle; the wood on the paddles are “hairy” with splinters; the paddle scrapes the sides of the canister, introducing particles into the ice cream (can be adjusted, but didn’t realize it was mis-adjusted until the damage was already done); the metal parts of the paddle structure either rust or corrode, depending on the metal; the entire crank mechanism rusts excessively, regardless of how carefully we store it, wiped down with vegetable oil; and finally, the worst of all, the mechanism doesn’t work properly. Every 3d or 4th turn of the handle, it seizes up and and has to be turned backwards to loosen it. That is UNBELIEVABLY frustrating.

A logical question would be whether we contributed to these problems with poor care, but all parts were washed and dried by hand, metal parts were put in a low-temp. oven to ensure dryness before storing, and we followed all the directions explicitly. No amount of care or maintenance could save this piece of, well, trash (literally, since after 2 years of struggling with it, I’m throwing it out today).

To my huge irritation, we could not return it because the return date was past before we realized just how bad the problems were. When I contacted the company, they were completely dismissive of my complaints, suggesting that I wasn’t using the freezer correctly (I’ve hand cranked ice cream since I was a kid!). Also, they did not even acknowledge my request for a replacement.

A Bit Disappointed
I got this for my husband who has complained about electric ice cream makers for years. He was so excited and couldn’t wait to make a batch of ice cream. However, the tub leaks which prevents the ice cream from freezing very hard. I have hesitated to review it because we have not yet tried to get a replacement.

Hope second try is the charm
I had one of these years ago and it was the best ice cream maker ever. I ordered this and the gears stripped on the first use. I have ordered a replacement and hope the second one works as it should. If not I will return it.

Quality has slipped
I have used White Mountain freezers before and was impressed by the top quality material and craftmanship but I was very dissapointed by the freezer this time.The bucket, freezer,dasher and lid were all cheap feeling and looking. It is much lighter weight and not nearly as good a quality as the old ones.I think since Rival bought them out, the quality has dropped to the level of most everything else. It’s still usable and will probably last longer than most but for the money you pay, it’s not worth it.

love the product
This not only looks great, but it got here very fast.

I haven’t used it yet. Hope it works as well as the old one I had for years.